What is my warranty period?
The warranty period varies by product. To determine your warranty period, please refer to the warranty card that came with your purchase. If you have misplaced your warranty card, you can find the warranty period under the "Details" section on the product...
I received my replacement, do I need to mail my cover back?
No, you do not need to mail your cover back. You are welcome to dispose of it.
I need to file a warranty claim, do I need to mail my product back first?
No, you do not need to mail your cover back. However, we ask that you do not dispose of your product until you receive a replacement.
Can I email my warranty claim?
Yes, please visit our website: https://classicaccessories.com/warranty/ and print the "Printable Claim Form". Please complete the form and send it with a copy of your proof of purchase to email@example.com.
I don't have a printer, can you mail me the Printable Claim Form?
Yes. Please contact our customer service department at firstname.lastname@example.org or call us at 1(800)854-2315- US Toll Free or 253-395-3900 if you are outside of the US. Please select option 1 then, select option 1 again. Our contact center is...
What if I don't have my proof of purchase?
If you cannot provide your proof of purchase, please contact our customer service department. You can email us at email@example.com or you can call us at 1(800)854-2315.
What do I need to file a warranty claim?
To file a warranty claim, we require a copy of your proof of purchase, the part number and production code for your product. A photo of your product is optional but is encouraged. Please see the image below for instrutions on locating your part number...
What is accepted as a proof of purchase?
The following documents are accepted as a proof of purchase: Paper Receipt Packing Slip Order Invoice Amazon Invoice Order photo/screenshot Bank Statement Transaction Order Confirmation Email
Does my warranty start over when I receive a replacement?
No, your product warranty does not start over when you receive a replacement. The warranty on your replacement product is based on the date of purchase for the original product. For example. You purchased a product on January 1, 2017 and it has a 3-...
Does my replacement come with a warranty?
The warranty on your replacement product is based on the date of purchase for the original product. For example. You purchased a product on January 1, 2017 and it has a 3-year warranty. We replaced the product under warranty in July 2019. Your replacement...
Does the warranty cover damage from acts of nature?
No, our product warranty covers defects in workmanship only. Damage from acts of nature such as earthquakes, hurricanes, tornadoes, floods, fire, hail, storms, etc... are not covered by our product warranty.
Does the warranty cover fading?
No. Our product warranty does not cover fading. Fading means to lose color or brightness. Eventually, all covers will lose color or "fade" with prolonged exposure to UV rays. Fading does not effect the functionality or durability of our covers.
Is my cover under warranty if I make modifications to it?
No. Your warranty will be voided if you make any modifications or alterations to the product throughout the duration of the warranty term.
Is my cover under warranty if I machine wash it?
No. Your warranty will be invalidated if you machine wash your cover. The best way to clean our covers is with a soft scrub brush and warm water. We do not recommend washing our covers in a washing machine as the machine agitation may cause the...