How do I file a warranty claim?
The easiest and quickest way to file a warranty claim is on our website via our easy step-by-step electronic warranty claim form: https://classicaccessories.com/warranty/ Select the "Submit a Claim" option to complete our electronic form. Please...
What do I need to file a warranty claim?
To file a warranty claim, we require a completed claim form and the part number and production code for your product. A photo of your product is optional but is encouraged. Please see the image below for instrutions on locating your part...
Can I email my warranty claim?
Yes, please visit our website: https://classicaccessories.com/warranty/ and print the "Printable Claim Form". Please complete the form and send it to [email protected]
I don't have a printer, can you mail me the Printable Claim Form?
Yes. Please contact our customer service department at [email protected] or call us at 1(800)854-2315- US Toll Free or 253-395-3900 if you are outside of the US. Please select option 1, option 1, option 2 and then option 3. Our contact...
What is covered under warranty?
Our warranty covers product failures due to workmanship or materials only. This includes, but is not limited to, tears at the seam, detached or broken straps, broken buckles and zipper failures. Our warranty does not cover ordinary wear and tear fabric...
I received my replacement, do I need to mail my cover back?
No, you do not need to mail your cover back. You are welcome to dispose of it.
I need to file a warranty claim, do I need to mail my product back first?
No, you do not need to mail your cover back. However, we ask that you do not dispose of your product until you receive a replacement.
What if I don't have my proof of purchase?
Generally, we do not require a copy of your proof of purchase with your warranty submission. However, we may, at our discretion request a copy. If you are asked to provide a copy and you cannot, please let the representative know.
Does my warranty start over when I receive a replacement?
No, your product warranty does not start over when you receive a replacement. The warranty on your replacement product is based on the date of purchase for the original product. For example. You purchased a product on January 1, 2017 and it has a 3-...
Does my replacement come with a warranty?
The warranty on your replacement product is based on the date of purchase for the original product. For example. You purchased a product on January 1, 2017 and it has a 3-year warranty. We replaced the product under warranty in July 2019. Your replacement...
Does the warranty cover damage from acts of nature?
No, our product warranty covers defects in workmanship only. Damage from acts of nature such as earthquakes, hurricanes, tornadoes, floods, fire, hail, storms, etc... are not covered by our product warranty.
Does the warranty cover fading?
No. Our product warranty does not cover fading. Fading means to lose color or brightness. Eventually, all covers will lose color or "fade" with prolonged exposure to UV rays. Fading does not effect the functionality or durability of our covers.
Is my cover under warranty if I make modifications to it?
No. Your warranty will be voided if you make any modifications or alterations to the product throughout the duration of the warranty term.
Is my cover under warranty if I machine wash it?
No. Your warranty will be invalidated if you machine wash your cover. The best way to clean our covers is with a soft scrub brush and warm water. We do not recommend washing our covers in a washing machine as the machine agitation may cause the...